24K MARKETS

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24K Markets Privacy Policy

The categories of non-public personal information which 24K Markets shall collect include:
Information provided by the Customer when opening an account, or to process a transaction, such as a name, address, assets, bank information, prior trading experience, etc.
Information used to verify the identity of the Customer, including copies of government-issued identification materials such as passports, drivers’ licenses, and credit reports.
Information resulting from transactions between the Customer and 24K Markets or an affiliate of 24K Markets, such as withdrawal and deposit forms.
Information derived from the Customer’s navigation and usage of 24K Markets’s website and online platforms, including account trading statements.
Information disclosed by 24K Markets and to whom 24K Markets discloses the information.

Except as permitted by law, 24K Markets does not share non-public personal information about our clients or former customers with anyone. For example, 24K Markets may provide information to non-affiliated third parties, as permitted by law, in providing financial services to you. This includes a consumer reporting agency that prepares your credit report.

Furthermore, 24K Markets may provide information, as permitted by law, to the government or regulatory agencies and to comply with a legal summons, court order, subpoena, or a similar legal process, audit, or investigation. We may also disclose your non-public personal information if you authorize such disclosure.

Confidentiality and Security Procedures.

1. Using your personal information:

1.1 As well as checking your identity, the personal information we hold may be used for: Considering any of your applications. Carrying out risk assessments. Performing our obligations under any contract we have with you. Administering our relationship with you including resolving queries or issues. Establishing and managing your account. Reviewing your ongoing needs. Providing you with the information, products, and services that you request from us. Investigating any complaint, you may make. Providing evidence in any dispute or anticipated dispute between you and us. Enhancing our customer service and products. Undertaking product development and analysis. Detecting or preventing fraud or other crimes.

1.2 Where you have consented to receive updates from us, we may contact you from time to time by post, email, telephone, SMS, or other electronic messaging services.

1.3 Only those personnel for whom the information is necessary to complete a given transaction shall possess the authority to access the information. 24K Markets, its personnel, and its affiliates shall strictly adhere to security practices and procedures to ensure the confidentiality of its customers’ information. 24K Markets maintains numerous safeguards that comply with regulations to guard your non-public personal information.

1.4 24K Markets will continue to protect the privacy of former customers’ non-public personal information in the same manner as when they were customers. Unlike continuing customers, however, former customers will not receive annual privacy notices.

1.5 24K Markets will provide a notice of our privacy policy annually, as long as the customer maintains an Account with 24K Markets. 24K Markets reserves the right to make changes to this policy. This policy may always be reviewed on https://24K Markets.com/

Consents and Further Agreements

CONSENT TO ELECTRONIC TRANSMISSION OF CONFIRMATIONS & ACCOUNT STATEMENTS.

  1. The Customer hereby consents to have the Customer’s account information and trade confirmations available on the Internet, in lieu of having such information delivered to Customer via mail or email, as specified in paragraphs labeled “Statements and Confirmations” and “Communications” of the Customer Agreement. Authorization to Transfer Funds.
  2. The Customer hereby agrees that 24K Markets may, at any time and from time to time, in the sole discretion of 24K Markets, apply and transfer from any of the Customer’s accounts with 24K Markets to any of the Customer’s other accounts, whether held at 24K Markets or other approved financial institutions, any of the contracts, currencies, securities or other property of the Customer held either individually or jointly with others to another account.
  3. Agreement To Use Collateral. The Customer authorizes 24K Markets to sell, pledge, rehypothecate, assign, invest, commingle, and otherwise use any Collateral held by 24K Markets, including, but not limited to, using the Contracts as collateral for a loan to 24K Markets, and, further trading with the Collateral, as provided in the Customer Agreement (including, but not limited to Paragraph 6 thereof).
  4. Where the Customer’s account consists of more than one Account, this authorization shall apply to all of the Customer’s accounts with 24K Markets.
  5. This agreement to Use Collateral shall remain in effect so long as the Customer’s account with 24K Markets remains open or the Customer has any obligations of any kind to 24K Markets, under the Customer Agreement. Social Security / Tax ID Certification.
  6. The Customer hereby certifies, under penalty of perjury, that (1) the number provided on the Customer Application is the Customer’s correct Social Security or Taxpayer Identification Number and (2) the ownership, or beneficiary, of the Customer’s account, is not subject to backup withholding under Section 3406(a)(1)(C) of the Internal Revenue Code.

ARBITRATION AGREEMENT.

  1. Any dispute, claim, or controversy between the Customer, on one hand, and 24K Markets and/or its officers, directors, agents or employees, on the other hand, arising out of or relating to the Customer Agreement, the Customer’s account with 24K Markets or any other trading between the Customer and 24K Markets shall be resolved by binding arbitration. The forum of the arbitration may be American Arbitration Association (“AAA”), within the United States of America (“USA”), in accordance with the AAA arbitration rules in effect at the time such arbitration is commenced, or another appropriate arbitration forum within the United States.
  2. If the forum of arbitration is outside of the USA, any dispute between the Customer and 24K Markets shall be resolved in the international division of AAA, the International Centre for Dispute Resolution (“ICDR”), in accordance with the International Arbitration Rules in effect at the time such arbitration is commenced.
  3. The award in such arbitration proceedings shall be final and binding and may be entered in any court having jurisdiction thereof. The arbitration shall be held unless the forum is not reasonably convenient for the Customer, at which time an alternate forum shall be determined by the arbitrator. The Customer and 24K Markets agree to take all steps and execute all documents necessary for the implementation of arbitration proceedings.
  4. All statutes of limitations applicable to any dispute apply to any arbitration between the Customer and 24K Markets. The provisions of this Arbitration Agreement shall survive termination, amendment, or expiration of the Customer’s account relationship or the governing 24K Markets Customer Agreement or any other relationship between Customer and 24K Markets. Either Customer or 24K Markets may require the submission of the dispute to binding arbitration at any reasonable time, notwithstanding that a lawsuit or other proceeding has been commenced.
  5. Neither the Customer nor 24K Markets shall be entitled to join or consolidate disputes by or against others in any arbitration, or to include in any arbitration any dispute as a representative or member of a class, or to act in any arbitration in the interest of the general public or of a private attorney general.
  6. Neither a party nor an arbitrator may disclose the existence, content, or result of any arbitration hereunder without the prior written consent of both parties, except as may be required by law.

TRADING RULES AND PROCEDURES

The following Trading Rules and Regulations will outline procedures and policies regarding trading and setting up an Account with 24K Markets. All customers are required to read, understand, and adhere to these rules and regulations. 24K Markets reserves the right to change any rules or regulations at its sole discretion and at any time.

Trading Hours:

The 24K Markets normal trading week begins at 19:00 (7:00 PM EST) on Sunday and ends at 16:00 (4:00 PM EST) on Friday (time is subject to change.)
24K Markets will announce and display on a best-efforts basis a holiday schedule on the website when trading will not take place.
In the event of a holiday, 24K Markets will on a best-efforts basis pre-announce the start-up time when trading will resume in advance and display the information on the website.
24K Markets reserves the right at its sole discretion to conduct special technical maintenance times when trading electronically may not be available.

Deposit and Account Information:

Liquidation level: 24K Markets reserves the right to automatically liquidate the position and the Customer will be responsible for all losses as a result of the liquidation. 24K Markets reserves the right to change the Liquidation Level at its sole discretion.
Prices from 24K Markets are independent of prices found elsewhere. Customers acknowledge that the prices reported by 24K Markets for buying and selling are independent and can differ from the prices displayed elsewhere or from other liquidity providers in the interbank changes in liquidity from interbank to 24K Markets, an unbalanced position or exposure at 24K Markets, or differing expectations of price movements. 24K Markets expects that in most cases the prices provided to its customers will be in line with the general interbank market but does not warrant or imply that this will always be the case.
Rollover rates for open positions are determined by 24K Markets and are independent of prices found elsewhere in the Interbank market. The Customer acknowledges that when applicable, all existing open positions that remain open over the end of the business day for 24K Markets, defined as 5:00 PM EST/EDT, are automatically rolled over to the next available Spot Settlement Date at a net debit or credit to the Customer(s) Account as determined by spot interest rates determined solely by 24K Markets. Rollover debits and credits are also influenced by the number of days that the position must be rolled. For positions that need to be rolled from a spot settlement date from Friday to Monday, the debit or credit will reflect rollover from Friday to Monday or three business days. For rollovers from Monday to Tuesday, Tuesday to Wednesday, Wednesday to Thursday, and Thursday to Friday, the rollover debit or credit is for only one business day. If there is a holiday and 24K Markets is closed, the rollover would take into consideration the holiday. For example, if Tuesday is a holiday, rollovers from Monday will be for two (2) business days (i.e. from Monday to Wednesday). Since rollover debits and credits are determined by the respective short-term spot interest, a large spread can cause a large debt or credit rollover amount. This spread can result but is not limited to, countries tightening of credit conditions in order to dissuade speculators from shorting one trading product versus another. 24K Markets reserves the right to change the credits or debits at its sole discretion if the original amounts are wrong due to an error or omission.
Sweep rates for balances other than USD are determined by 24K Markets and may be independent of prices found elsewhere in the Interbank market. Profits that are calculated in a foreign currency are “swept” into dollars when the open positions are closed, and the Profit and Loss realized. There is No Guarantee of Profit from Trading with 24K Markets: the Customer acknowledges that neither 24K Markets nor any of its representative’s guarantees to the Customer that they will profit from trading. The Customer further acknowledges that they could sustain the loss of their entire Risk Capital deposited in their Account and are financially able to withstand any losses incurred.
There is no guarantee that 24K Markets will be able to execute stop-loss orders, limit orders, or OCO Orders at the Customer Entered Price. The customer acknowledges and agrees that there may be a market, liquidity, or other conditions that will prevent 24K Markets from executing customer-specific stop-loss orders, limit orders, or OCO orders at the Customer’s designated price. In some cases, the orders will be executed at prices that are less favorable to the price entered and desired by the Customer. The Customer acknowledges and agrees that they are still responsible for trades executed at levels different from their orders and that 24K Markets is not liable for failure to do so.
There is technology risk inherent in trading online or via a software application. Although 24K Markets has invested a lot of resources developing, testing, configuring, and integrating the Trading Platform and other relevant software and hardware, the Customer acknowledges and agrees that 24K Markets does not guarantee that the Customer will be able to successfully execute a transaction, monitor their positions, or perform other essential tasks of 24K Markets while using the public Internet and other technology from 24K Markets or from third-party vendors known or not known for which 24K Markets may rely on. 24K Markets cannot control, without limitation, the routing, Internet connectivity, reliability of customer or 24K Markets equipment, network connections, or any other technology hardware malfunction caused by 24K Markets hardware, hardware, and connectivity that makes up the public Internet, or hardware at the Customers location. Nor does 24K Markets guarantee, although all effort has been made to the contrary, that the Trading Platform and Associated Back Office and Broker Software Interfaces nor any other code or application including but not limited to the interface with 24K Markets liquidity provider(s) or the interface with the escrow Account institution or other technology application that would come under the heading software, are error-free and would not lead to communications problems, computer software or hardware breakdowns, malfunctioning errors, and any and all problems or glitches associated with computer problems or any other technical cause or causes. Customer acknowledges and agrees that 24K Markets provides Trading Platform and Associated Back Office and Broker Software Interfaces “as is,” without any warranties of merchantability, fitness for a particular purpose, or other express or implied warranties.
Trades Done Using chat applications. 24K Markets may incorporate the use of an electronic conversational application or other chat-like programs. Such an application will be used by 24K Markets to give customers another way to communicate order details to the 24K Markets Trading Desk.
Source of Funds. The Customer confirms to have sufficient funds and risk capital available for immediate transfer to support a margin-based brokerage account with 24K Markets, for over-the-counter and/or off-exchange trading products. The Customer understands the high degree of risk associated with trading and waives 24K Markets of all liability. The Customer understands that these funds act as a protection for any of their own customers who may take trading positions that result in loss, negative balance, or margin call.
KYC (Know Your Customer) Policy. Know Your Customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud, and terrorist activity. 24K Markets holds a zero-tolerance fraud policy and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
Deposits can be made via a wire transfer. Funds are not available for trading until they clear at the bank and posted to the Customer’s trading account.
All bank fees such as wire transfer fees into and out of the Account will be debited to the Customer’s trading account as they occur.
In instances where the Customer is closing an account with instructions to wire the remaining balances, the wire transfer fee will be deducted from the Final Account Balance forwarded to the Customer.
All deposits are accepted in U.S. Dollars only unless otherwise agreed. The Customers from foreign countries have the option to convert the foreign currency into US Dollars before wiring to 24K Markets clearing bank, or wire foreign currencies to our clearing bank at which point our clearing bank will convert the balances into US Dollars at their current conversion rate for that currency.
A minimum deposit of $10 is required to open an Account with 24K Markets.
Under NO CIRCUMSTANCES will 24K Markets accept payment or deposit into an account by a person or entity other than the person or entity whose name appears on the Account.
Under NO CIRCUMSTANCES will 24K Markets make payment to a person or entity other than the person or entity whose name appears on the Account.
Under NO CIRCUMSTANCES will 24K Markets transfer funds from one account with 24K Markets to another account at 24K Markets with a different Account Authorization information.
Telephone Orders. 24K Markets has qualified staff that can execute customer’s trade orders over the telephone. Telephone execution is intended for those circumstances when trading via the Trading Platform is not available due to technical problems on the Customer’s internet or in situations when the Customer has no other connectivity option. This option can only be executed on the provision that the technical problems are not related to a general 24K Markets server problem. The following steps should be used to transact via the telephone:

a) The 24K Markets representative will ask for the Customer’s Username and Account Number and confirm that each match and confirm the identity of the Customer.

b) Once confirmed, 24K Markets will ask for the Customer’s Order. (i.e. “What is your Order?”)

c) The Customer should provide the desired Order Type, Trade Action, Number of Lots, Trading Product, and Price (if not a Market Order).

 

PREVENTION:

24K Markets aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.

When you deposit funds we will require the following documents:

A copy of your valid passport with the signature page
Copies of your credit cards used to make the deposit (the Front side with only the 4 last digits visible, backside with the CVV covered).
A copy of a recent utility bill in your name and address.
Signed purchase history of your online transactions.

If you have any questions please don’t hesitate to contact our customer support: support@24K Markets.com

When do I need to provide these documents?

We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions for your benefit.

Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.

Please note that if we will not receive the required documents on file, your pending withdrawals will be canceled and credited back to your trading account. We will notify you of such an event via our system.

How can I send you these documents?

Please scan your documents, or take a high-quality digital camera picture, save the images as jpegs, then upload them in your 24K Markets portal.

How do I know my documents are safe with you?

24K Markets holds the security of documentation at the highest priority and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.

We thank you for your cooperation in helping us make 24K Markets a safer place to trade.

ANTI-MONEY LAUNDERING.

24K Markets does not tolerate money laundering and supports the fight against money launderers. 24K Markets follows the guidelines set by the UK’s Joint Money Laundering Steering Group. The UK is a full member of the Financial Action Task Force (FATF), the intergovernmental body whose purpose is to combat money laundering and terrorist financing. 24K Markets now has policies in place to deter people from laundering money. These policies include:

Ensuring clients have valid proof of identification.
Maintaining records of identification information.
Determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terrorists.
Informing clients that the information they provide may be used to verify their identity.
Closely following clients’ money transactions.
Not accepting cash, money orders, third-party transactions, exchange houses transfers or Western Union transfers.

Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in such a way as to make it appear that the funds have come from legitimate sources.

Money laundering usually follows three stages:

Firstly, cash or cash equivalents are placed into the financial system.
Secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions designed to obscure the origin of the money (e.g. executing trades with little or no financial risk or transferring account balances to other accounts).
Finally, the funds are re-introduced into the economy so that the funds appear to have come from legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).

Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. Specifically, a trading account can be used to execute financial transactions that help obscure the origins of the funds.

24K Markets directs funds withdrawals back to the original source of remittance, as a preventative measure. International Anti-Money Laundering requires financial services institutions to be aware of potential money laundering abuses that could occur in a customer account and implement a compliance program to deter, detect, and report potentially suspicious activity.

These guidelines have been implemented to protect 24K Markets and its clients.

For questions/comments regarding these guidelines, please contact us at support@24K Markets.com

Legal Restrictions. without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is your responsibility to make sure you properly comply with any law, regulation, or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site does not necessarily mean that our Services and/or your activities through the Site are legal under the laws, regulations, or directives relevant to your country of residence.

The Customer will be charged a $10 inactivity fee or equivalent in the alternative currency if they have not traded within the last 6 months.

The Customer also hereby confirms that these funds are free of any liens or debts, are clean and non-criminal in origin, and do not originate from the United States of America or any country on the Office of Foreign Assets Control (OFAC) List. As such, the Customer agrees to comply with any request to provide additional documentation that is requested by 24K Markets and its representatives.

Cookie Policy

24K Markets LCC uses cookies to save your preferences and it enables us to provide you with a more localized experience.

What Are Cookies?

Cookies are small pieces of information (code) that are stored on a computer by a visited website to enable certain functions to be performed on the website and regulate its content to preference. They can store data on pages that provide key information, e.g. when a password is provided by visitors but only once they accept for the storage of this information to be held. This allows the provision of a good quality experience whilst visiting our site. Cookies are not used to determine the personal identity of anyone merely browsing the site.

Types of Cookies

Cookies can be classified by their lifespan and the website to which they belong.

The Lifespan of Cookies Are Either:

Session Cookies – These are temporary and deleted once users close their web browsers.
Persistent Cookies – These may stay on a computer for a long time after the session has ended.

Website Cookies Are Either:

First-party Cookies – These belong to the website being browsed, e.g. cookies used to identify a visitor upon login.
Third-party Cookies – These belong to an alternative website, to the website being visited, e.g. advertising tracking cookies.

24K Markets Uses the Following Cookies:

24K Markets uses cookies only where strictly necessary. This means, only using cookies which are essential for the operation of our website. They include, for instance, cookies that enable visitors to log into secure areas of our website, such as the CRM.

Analytical/performance cookies allow us to recognize and count the number of visitors and to see usage patterns on our website when they are using it. This helps us to improve the user experience through website navigation, to ensure that what is being searched for, is found, as easily as possible.

Functionality cookies are used to recognize users upon return to our website. This enables us to personalize our content, greet visitors by name, and remember preferences. We aim to constantly improve the user experience. Targeting/advertising cookies record visits to our website, the pages visited and the links followed by visitors. We use this information to make our website and the advertising displayed on it more relevant to interests. We may also share this information with third parties for this purpose.

Third-Party Cookies

These cookies are used by third parties, mostly by social media websites like Facebook, or YouTube. Third-Party cookies allow us to offer easy ways to share our content throughout social media and present visitors with our latest content to enjoy.

The use of cookies may be disabled through the browser’s privacy settings but it must be noted that this action will also disable all the functions described above.
Your Choices

Cookies blocking may be done through the browser’s settings. Deletion of cookies is available on your computer and the browser can be set to prevent them from being placed going forward. The browser’s help menu provides further information. It must also be noted that disabling cookies may adversely affect user experience whilst on the site.

For more information on how to manage cookie settings in respect of third-party cookies, visit www.allaboutcookies.org.

Please contact 24K Markets for any questions regarding the above content.

Collection of Data

Our site uses technologies of third-party partners [such as NextRoll] to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements that are likely to be of more interest to you. Specifically, [NextRoll/these partners] collect information about your activity on our site(s) to enable us to:

Measure and analyze traffic and browsing activity on our site(s);
Show advertisements for our products and/or services to you on third-party sites;
Measure and analyze the performance of our advertising campaigns;

Cross-Device

We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with [NextRoll/ our advertising partners]. This allows our partners to recognize and deliver your ads across devices and browsers. To read more about the technologies used by [NextRoll/our partner] and their cross-device capabilities please refer to NextRoll’s Privacy Notice.

Opting-Out

Our partners [such as NextRoll] may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information to serve you interest-based advertising:

The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
The EDAA’s opt-out platform http://www.youronlinechoices.com/
The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

24K Markets Uses the Following Cookies:

24K Markets uses cookies only where strictly necessary. This means, only using cookies which are essential for the operation of our website. They include, for instance, cookies that enable visitors to log into secure areas of our website, such as the CRM.

Analytical/performance cookies allow us to recognize and count the number of visitors and to see usage patterns on our website when they are using it. This helps us to improve the user experience through website navigation, to ensure that what is being searched for, is found, as easily as possible.

Functionality cookies are used to recognize users upon return to our website. This enables us to personalize our content, greet visitors by name, and remember preferences. We aim to constantly improve the user experience. Targeting/advertising cookies record visits to our website, the pages visited and the links followed by visitors. We use this information to make our website and the advertising displayed on it more relevant to interests. We may also share this information with third parties for this purpose.

Third-Party Cookies

These cookies are used by third parties, mostly by social media websites like Facebook, or YouTube. Third-Party cookies allow us to offer easy ways to share our content throughout social media and present visitors with our latest content to enjoy.

The use of cookies may be disabled through the browser’s privacy settings but it must be noted that this action will also disable all the functions described above.